Spruce Lodge Family Survey Results 2022

Spruce Lodge Family Survey Results 2022

A Summary of the Open Ended Question Comments:

What to you consider to be the reason that makes the Lodge a great place for your family member to live here?

•  The staff are courteous and approachable, willing to try different ideas

•  It is clean and home like, place is well kept, well maintained

•  Great activity program

•  Quality care

•  Friendly staff that cares for my family member and that supports our family

•  Full time staff

•  Communication, the home has done a great job getting us through COVID, keeping us updated and doing the best they possible could

•  Social events for residents

•  Open communication between staff and family

•  Nice safe outdoor area for good weather enjoyment

•  Pastoral care

•  Good food

•  The competence, care and concern and experience of the people who work there

•  Staff are excellent and caring

What is an area Spruce Lodge could improve upon for your resident?

•  If the staff could provide a daily update instead of always having to ask questions

•  Better food

•  More activities for all residents, weekends need programs just as much as week days

•  Can’t think of a single thing, perhaps more staff

•  Hiring permanent staff

•  Reduce frequent changes of staff location

•  Knowing where to go to talk to someone in charge when visiting

•  Communication between departments

•  Restarting aquafit classes

•  Dusting resident rooms, better cleaning of resident wheelchairs

•  More timely communication of changes within the home

•  Improve the phone system